Psychologist
May provide psychological assessment and structured talking-based support within their qualifications.
Mind Matters Youth Resource Hub
Getting Professional Help
What different professionals do, what to expect at a first appointment and how confidentiality works.
Educational information: This page supports awareness and self-help. It does not diagnose a condition or replace assessment by a qualified health professional.
Who may provide support?
Psychiatrist
A medical doctor specializing in mental health who may assess, diagnose and prescribe medicine when appropriate.
Counsellor
May provide structured emotional support according to training, qualifications and professional scope.
General doctor
Can assess physical and mental-health concerns and refer to a specialist when needed.
What happens at a first appointment?
A professional may ask about current concerns, how long they have lasted, sleep, appetite, daily functioning, physical health, medicines, family support and immediate safety. You may ask why questions are being asked and what happens next.
Questions you can ask
- What are your qualifications and experience?
- Is this conversation confidential?
- When might confidentiality have to be broken for safety?
- What approach do you use?
- What will the service cost?
- How long are appointments and how many may be needed?
- What can I do if I do not feel comfortable?
Confidentiality
Professional support is normally private. A provider may need to act if there is a serious risk of harm, a child is unsafe, or disclosure is required by law or professional duty. Ask the provider to explain confidentiality before sharing sensitive information.
Choosing a service
Check qualifications, cost, language, location, accessibility, safeguarding practices, confidentiality and whether the provider is appropriate for your age and needs.
Search the support directory